Refund & Return Policy

Last Updated: September 27, 2026

At Noble Aura, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact our support team so we can help.

Returns

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with its original packaging, where applicable.
Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
Meet any product-specific return requirements stated on the product page.

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

How to Request a Return

To request a return, contact us at support@nobleaura.com with:

Your order number.
The name of the product.
The reason for your return.
Photos or videos of the product, if the request relates to damage, defects, or an incorrect item.

Our team will review your request and provide further instructions if your return is approved.

Please do not send an item back before contacting us and receiving return instructions.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Please include clear photographs or videos showing the issue, along with your order number.

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Incorrect Item

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We’ll review your order and work with you to resolve the issue.

Refunds

Once your return or refund request has been approved, refunds will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Return Shipping

Unless the product is defective, damaged, or incorrectly sent, the customer may be responsible for applicable return shipping costs.

Return shipping requirements will be communicated to you when your return request is approved.

Non-Returnable Items

Some products may not be eligible for return, including products that:

Have been used or altered.
Are damaged due to improper use.
Are returned after the applicable return period.
Cannot reasonably be resold due to hygiene or safety considerations.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment. Once an order has been shipped, cancellation may no longer be possible.